Reliable Shipping
Clear delivery information
SHIPPING & DELIVERY
Get your parts moving with confidence.
We work with reliable fulfilment and delivery partners to get your automotive parts to you with clear shipping information and tracking where available.
Careful Packaging
Parts packed for safe transit
Flexible Delivery
Options shown for your destination
Dedicated Support
Help when you need it
Order Processing
Orders enter processing after payment has been successfully confirmed. The product page and checkout show the applicable processing estimate for your order.
Order Placed
Payment is confirmed and your order is received.
Processing
We prepare the item according to the estimate shown on the product page or at checkout.
Shipped
You receive dispatch information and tracking when it is available.
Delivered
Use our tracking page or AfterShip link to follow the shipment.
Shipping Areas
UK fulfilment available for eligible stock
For eligible UK orders, products may be dispatched from our UK fulfilment location in Tamworth. We also offer delivery to other destinations where the selected product and service are available.
Delivery availability, shipping charges and any applicable service restrictions are confirmed at checkout.
Remote areas, carrier restrictions, product size and customs processing can affect delivery timing. Cross-border orders may be subject to local duties, VAT or customs charges depending on the destination and checkout arrangement.
Frequently Asked Questions
How long does shipping take?
Delivery estimates are shown on the product page and at checkout. Actual timing can vary by destination, stock location, carrier performance and customs processing.
What if my package is delayed?
Check the latest tracking scan first. If the tracking has not updated or the estimated delivery window has passed, contact us at info@nwanauto.com with your order number.
How can I track my order?
Use the tracking details sent after dispatch or visit our Track Your Order page. Tracking availability depends on the carrier and service.
Can I change my shipping address?
Contact us as soon as possible. We can only change an address before the order has been dispatched and cannot guarantee changes after processing begins.
Do you ship internationally?
We ship to destinations available for the selected product and service. The available options and charges are shown at checkout.
What if my order is lost or damaged?
Contact us with your order number and photos if the parcel arrived damaged. We will review the carrier status and help with the next step.
Will I be charged customs duties or taxes?
Any duties, VAT or import charges depend on the destination and the checkout arrangement. Where applicable, these charges are the customer's responsibility unless stated otherwise at checkout.
Do you offer free shipping?
Shipping promotions may be offered for selected products, destinations or order values. Any active offer and its conditions are shown on the product page or at checkout.
Still Have Questions?
Our support team is here to help with shipping, delivery and order questions.