Privacy Policy

This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit the Site, contact us, create an account, or purchase automotive products. It also explains how you can contact us about your information. The Site is powered by Shopify, which processes information to provide our online store. This policy does not cover websites operated independently by other organizations that you may visit through links on our Site.

We collect information you give us, such as your name, email address, phone number, billing and shipping addresses, account details, vehicle and fitment details you choose to provide, order history, and messages you send to support. When you shop, we receive transaction-related information such as items ordered, totals, payment status, and a payment method identifier; payment card details are handled by the payment providers made available at checkout rather than requested by email.

We also receive information generated when you use the Site, which may include IP address, device and browser information, approximate location inferred from IP address, pages and products viewed, referring pages, search terms, and interactions with cookies or similar technologies. Shipping carriers and tracking providers may send us delivery events, and payment or fraud-prevention providers may return transaction or risk information. We collect information from third parties only as needed for the purposes described below.

We use personal information to operate the Site; display relevant products and vehicle-fitment information; create and manage orders; process payments and refunds; arrange shipping and tracking; respond to support requests; prevent fraud and protect the Site; maintain records; and meet legal obligations. We use contact details to send service messages about your order, including confirmations and shipping updates. Where permitted, and subject to your choices, we may send marketing communications or measure the effectiveness of our marketing. You can unsubscribe from marketing emails using the link in the message, but this does not stop necessary order or service emails.

We share information only as reasonably needed for the purposes above, including with Shopify, payment and fraud-prevention providers, shipping carriers, fulfillment partners, and customer-support or tracking providers such as AfterShip when enabled. They may receive the order, contact, delivery, or technical information needed to perform their services. Some of these providers may process or store information in countries other than the one where you live; where required, we use applicable legal safeguards for those transfers. We may also share information with professional advisers, authorities, or a successor to our business when required by law or in connection with a legitimate transaction, subject to applicable safeguards. We do not authorize service providers to use your information for unrelated purposes on our behalf.

The Site and its service providers use cookies and similar technologies to keep the store working, remember preferences, understand site performance, help prevent fraud, and, if enabled, support analytics or advertising. Some cookies are essential to the shopping cart and checkout. Optional cookies and your available choices depend on the tools we enable and the law in your location. Where required, we provide a consent or preference mechanism; browser controls may also let you restrict cookies, although some store features may then work differently. Contact us for information about the technologies currently active on the Site or use the privacy choices presented in the storefront.

We use reasonable administrative and technical measures, together with our service providers, to protect personal information against unauthorized access, loss, and misuse. No internet service or storage system can be guaranteed completely secure. If you have an account, protect your login credentials and contact us promptly if you believe your account or personal information has been compromised. We retain information for as long as needed for orders, customer service, security, legal and accounting requirements, and any applicable dispute period; after that, we delete or de-identify it where reasonably possible and legally permitted.

Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of your personal information; object to or restrict certain processing; withdraw consent; or appeal a decision about a privacy request. These rights may be subject to exceptions, including records we must keep to meet legal obligations or protect transactions. To make a request, email [info@nwanauto.com]. We may need to verify your identity before fulfilling a request and will respond as required by applicable law. You can unsubscribe from marketing emails at any time. If we use technologies or practices that require additional regional privacy choices, those choices will be made available through the Site or on request. You may also have the right to complain to a relevant data protection authority.

The Site may link to manufacturers, carriers, review services, or other independent websites. Their privacy practices are controlled by their own policies, not this one. Please review their notices before giving them personal information. A link does not mean we control or endorse a third party's privacy practices.

The Site is intended for shoppers making lawful purchases and is not directed to children. We do not knowingly collect personal information from children in circumstances that require parental authorization. If you believe a child has provided personal information to us, contact [info@nwanauto.com] so we can review and take appropriate action under applicable law.

We may update this Privacy Policy when our services, apps, data practices, or legal obligations change. The updated version will be posted here with a revised "Last updated" date. Where required, we will provide additional notice or seek consent. Please review this page periodically, particularly if you change how you use the Site or its privacy settings.

For privacy questions, requests, or complaints, contact us at [info@nwanauto.com] . If you contact us about an order, you may include your order number to help us identify the transaction, but do not send full payment card details by email. We will direct privacy requests to the appropriate team or service provider where needed and respond as required by applicable law.