FREQUENTLY ASKED QUESTIONS
Clear answers for fitment, orders, shipping, returns, and support.
Contact UsHOW CAN WE HELP?
Find quick answers to common questions about orders, shipping, returns, products, and more.
All Questions
17 questionsHow do I confirm that a part fits my vehicle?
Use the vehicle finder on our homepage, then review the fitment details on the product page. Check the listed make, model, chassis or series, body style, and applicable years before ordering. Some products are universal and are marked accordingly.
What should I do if I am unsure about fitment?
Please contact us before ordering with your vehicle make, model, exact version or chassis code, model year, and the product link. We will review the available fitment information and help you make a more informed decision.
Do your parts require professional installation?
Installation requirements vary by product. Product pages may include installation notes, hardware information, or modification requirements. If a part affects vehicle safety, bodywork, or electrical systems, we recommend using a qualified installer.
Are your parts OEM or aftermarket?
Nwan Auto focuses on aftermarket styling and performance accessories. Please review the individual product description for the material, finish, included components, and compatibility information. The product page should be treated as the source of the product-specific specifications.
Where do you ship?
Shipping availability depends on the destination, product, stock location, parcel size, and carrier service. Available delivery methods and charges are shown at checkout. Some eligible UK orders may be dispatched from our fulfilment location in Tamworth.
How long does shipping take?
Delivery estimates are shown on the product page and at checkout when available. Actual delivery time can vary with destination, stock location, carrier performance, product size, weekends, public holidays, and customs processing. If your order appears delayed, please contact us with your order number.
How do I track my order?
Use our Track Your Order page and enter the tracking number from your shipping email. Tracking information may take some time to appear after the carrier receives the parcel. Contact us if you cannot find your tracking details.
Are customs duties, VAT, or import charges included?
Any duties, VAT, or import charges depend on the destination and the checkout arrangement. Where applicable, these charges may be payable by the customer unless the checkout or product information states otherwise. Please check the rules that apply to your destination before ordering.
What is your return policy?
Most eligible items can be returned within 30 days of delivery, subject to our Returns & Refunds policy. Please contact us before sending anything back so we can confirm the return instructions and destination.
What if my order arrives damaged or incorrect?
Contact us as soon as possible with your order number and clear photos of the parcel, shipping label, and item. Please keep the original packaging until we confirm the next step. Do not send the item back without return instructions.
How long does a refund take?
After the returned item is received and checked, an approved refund is issued to the original payment method. The time for the refund to appear can vary by payment provider or bank. Please see our Returns & Refunds policy for the full process.
Can I change or cancel my order?
Contact us as soon as possible with your order number. We will check whether the order has entered processing or shipping. A change or cancellation may not be possible after fulfilment has started.
What payment methods do you accept?
The payment methods available for your location are displayed at Shopify checkout. This may include PayPal and card payments processed by the payment providers enabled for the store. Please complete payment only through the secure checkout page.
Do I need an account to place an order?
Follow the checkout options shown for your order. Creating an account can make it easier to view order history and tracking details, but the available checkout requirements are determined by the store settings and your location.
Do your products include a warranty?
Any product-specific warranty or coverage is stated on the product page or in the applicable policy. If you receive a defective item, contact us with your order number, a description of the issue, and photos or video where helpful. Please do not return a defective item without instructions.
Do you offer wholesale or bulk pricing?
For wholesale, distribution, or bulk enquiries, contact us with the product links or references, quantities, destination, and your expected purchasing schedule. We will review availability and reply with the options available for your request.
How can I contact customer support?
Use our Contact Us page or email info@nwanauto.com. For order-related questions, include your order number and the product link so we can help more efficiently.
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